ORDERS & SHIPPING
How much will it cost to ship my order?
Shipping price varies depending on the customer’s location. Please take note of the applicable shipping fee when you place your order.
Which Company do you use to ship my order?
We use Royal Mail for deliveries. We ship worldwide but please note that some orders may be subject to additional customs charges upon delivery. We do not deliver to P.O. boxes.
How long will my order take to ship?
Once your order is placed, it will be shipped within 2 – 3 working days. Delivery will generally take 2 to 5 working days, depending on location. If you are ordering from the EU, Canada or the US your order could take up to 14 days including any time your country’s customs may hold your order for. You can always check the status of your order by logging in to your account.
Can I cancel my order once it has been placed?
We are not able to cancel an order if it has already been shipped. However, you can return the package to us after it has been received. It should be returned to us unopened within 14 days.
Please contact us including your name, the order number and reason for the return.
Can I track my order?
You can track the status of your order by login in into your account to view the status of your order. You can also track your order by entering your order number and the email used when you ordered into www.theglowsonic.com/glow-sonic-order-tracking.
Your account will show that your order is “completed” once your order is confirmed and verified. When your order ships, you will be emailed a tracking number that you can use to track your package on the website of Royal Mail.
Which payment methods do you accept?
We accept Visa, Mastercard and Paypal.
For delivery to European Union countries:
Visa, Mastercard / Eurocard
For delivery outside the European Union:
Major credit cards including Visa, Mastercard, American Express, Diner’s Club, Discovery
Is my credit card information be stored?
We do not store any of your credit card details. We will notify you by email if your order for any reason is not able to be completed.